Thoughts 7 April 2021 Service is brand Have you ever had the experience where a brand, company or organisation you quite liked and respected let you down with their customer service? If this sounds familiar you’ve discovered the gap
Change log & tech 22 March 2021 Link to the web page version of an FAQ from widget/overlay/embeds Here's a little neat feature - you can now turn on the ability to link to the web (hosted hub) version of an FAQ from the embed/overlay/widget views. This can be
Change log & tech 15 March 2021 More Meta Controls The features keep coming at Malcolm! We've just added some more additional meta controls giving you a greater degree of configurability around the meta data of individual FAQs and Workflows. Also included as
Change log & tech 11 March 2021 More feedback data capture options! One of the most popular and useful features of Malcolm! is the ability for your users to rate and leave comments about your FAQs and Workflows. We've just made this feature even better
Change log & tech 1 March 2021 Salesforce & Pardot Integrations We just added new Salesforce & Pardot Integration capability. Now, when one of your users completes a Workflow, you create a new Sales Lead or Service Case in Salesforce and/or create a
