Malcolm! Blog

Have you ever had the experience where a brand, company or organisation you quite liked and respected let you down with their customer service?  If this sounds familiar you’ve discovered the gap

Here's a little neat feature - you can now turn on the ability to link to the web (hosted hub) version of an FAQ from the embed/overlay/widget views.  This can be

The features keep coming at Malcolm! We've just added some more additional meta controls giving you a greater degree of configurability around the meta data of individual FAQs and Workflows. Also included as

One of the most popular and useful features of Malcolm! is the ability for your users to rate and leave comments about your FAQs and Workflows. We've just made this feature even better

We just added new Salesforce & Pardot Integration capability.  Now, when one of your users completes a Workflow, you create a new Sales Lead or Service Case in Salesforce and/or create a