How-tos 10 May 2020 How to... incorporate Workflows into your business or organisation right now! Workflows are a really awesome part of Malcolm! Think of them as web forms (or user journeys) that look great, are quick to create and can be put in front of your users
How-tos 4 March 2020 How to... respond to events in a timely way with Malcolm! We live in a very fast moving world and even the most organised companies or organisations can be caught on the back foot by rapidly emerging events or situations such as extreme weather,
Thoughts 2 March 2020 How to scale your customer service and avoid the growing pains of success It’s a conundrum growing businesses face all the time - how can your company continue to grow whilst not compromising the experience your customers have come to love? In order to solve
News 26 February 2020 Welcome to Petplan! Team Malcolm! are very excited to welcome Petplan - part of the Allianz insurance group - as a new customer. Visit https://help.petplan.co.uk/ to see Petplan's help and support centre
How-tos 20 February 2020 How to... surface support within your SaaS product or online service If you are a SaaS business or have some sort of online product or service you’ll be aware of how important good customer/user support and service is. Hopefully you have a
