News 26 February 2020 Welcome to Petplan! Team Malcolm! are very excited to welcome Petplan - part of the Allianz insurance group - as a new customer. Visit https://help.petplan.co.uk/ to see Petplan's help and support centre
How-tos 20 February 2020 How to... surface support within your SaaS product or online service If you are a SaaS business or have some sort of online product or service you’ll be aware of how important good customer/user support and service is. Hopefully you have a
How-tos 5 February 2020 How to... dial up Malcolm! when you are closed So you’ve created your content in Malcolm! and you’ve embedded that into your website (or maybe you are using our hosted hub) but you want to make sure your customers are
How-tos 23 January 2020 How to... extend your logged in functionality using hidden Workflow fields In this post we’re going to show you a really useful, powerful and downright cool way to use Malcolm! Workflows to supplement your existing systems and make your life a lot easier.
How-tos 15 January 2020 How to... use Malcolm! to share operational processes & procedures in a multi site business If you are a multi site / multi location business like a chain of shops or restaurants you’ll face the unique challenge of trying to provide a consistent experience to customers whilst having
